FAQs

If you don’t find an answer to your question below, please contact us at 514-598-7779, or intervention@ladauphinelle.org.

Women (with or without children) in a situation of spousal abuse (my husband or partner is violent with me) or family violence (my father, mother, sister, etc., is violent with me).

or

Women (with or without children) who are experiencing difficulties (a woman evicted from her home, political refugee, recommendation by a youth court judge, substandard housing, etc.).

Your situation will be assessed by a caseworker during a telephone interview. It is important to point out that La Dauphinelle cannot accommodate women who are active alcohol or drug users, in the interest of providing a safe environment for residents and their children. Women with a mental health diagnosis can be accommodated provided they are taking their medication and their condition is stable.

The caseworker will work with you to establish a plan for your stay, based on your situation and your objectives. This will require you to take a number of steps. We will be there to support you, but it will require a great deal of time and energy on your part.
We will provide you with guidance so that at the end of your stay you have a stable, safe solution for accommodation.

Depending on your situation, we can provide you with guidance for a few months after you leave so you can complete the process you began while you were at La Dauphinelle.

At La Dauphinelle, we believe autonomy depends on such things as financial accountability. There is a $5 per day charge per woman or per family, which includes meals.

However, if a woman has no money when she seeks accommodation, she will not be turned away. The caseworker will assist the woman in taking the necessary steps to become financially autonomous so she can pay for her room and board once she has established an income.

Nominal deposits are refunded at the end of the stay: $10 for bedding (if it has not been damaged) and $2 for the room key.

La Dauphinelle can accommodate up to 24 people. Both boys and girls stay in the same room as their mother.

We do not set a limit on the number of children and consider requests based on the number of available rooms and our ability to adapt our facilities.

We have what you need for your baby (bed, high chair, bath, etc.).
For older children, there is no age limit for girls, but we will do a telephone evaluation with those over age 18.
Yes, if possible, but we will have to evaluate the risks in doing so if you have been a victim of violence.

We will help you find the best solution for your situation.

To ensure everyone’s safety, our address is confidential, even for those close to you. If there is a breach of confidentiality, we will have to move you immediately.
The professionals who have been following can indeed visit you at La Dauphinelle. They must contact a caseworker at La Dauphinelle to set up the visit.
We ca do a phone evaluation in English. If she doesn’t speak English either, a trusted person will have to translate for her.

Then, if the woman comes to stay at La Dauphinelle, we will use the services of an interpreter.

La Dauphinelle has an active partnership with the Maison des femmes sourdes (mfsm.org). We can accommodate you and provide you with services.
The presence of a physical disability and of any functional limitations in itself shouldn’t stop you or your kid to be admitted to the Dauphinelle, although the possibility to be accommodated could depend in our capacity to offer you services in our installations. Notably, it is important to take note that our installations are not accessible by wheelchair.
Yes. In the eventuality that you are accompanied by an assistance dog or a guide dog, your rights could be exercised in accordance with the dispositions of the Charter of Human Rights and Freedoms. To that effect, we invite you to consult the available information on the website of the Commission of Human and Youth Rights at Frequently Asked Questions | Public services, transportation and places | Commission des droits de la personne et des droits de la jeunesse (cdpdj.qc.ca)
We will provide you the address shortly before your arrival. We are easily accessible by public transit (five-minute walk from the metro) and close to all services.